Send an email
Notify us of a claim by submitting a notification on email via
claims.ncbainsurance@ncbagroup.com
Make a call
We want to make it as easy as possible for you to get your claim to us. Our agents are on standby to assist with any claims-related queries. You can contact us on the number below.
The call centre is open Monday to Friday from 0800hrs until 1700hrs on +254 (0) 20 3676 000
Travel Claims
General 24/7 International Helpline
| Emergency Telephone Line | +216 71 104 597 | +33 437 372 898 |
| Assistance Via WhatsApp | +216 29 677 276 |
| afrcosiam@mapfre.com |
We take an objective view of our customers’ needs. We are solution-oriented and have a single priority that is meeting our customers’ expectations and building their trust and confidence in us. Behind every policy, we write is our commitment to deliver quality and value.
Our unique strengths in claims lie with the expertise, excellence in customer service and quick claims settlement process.
Send an email
Notify us of a claim by submitting a notification on email via
claims.ncbainsurance@ncbagroup.com
Make a call
We want to make it as easy as possible for you to get your claim to us. Our agents are on standby to assist with any claims-related queries. You can contact us on the number below.
The call centre is open Monday to Friday from 0800hrs until 1700hrs on +254 (0) 20 3676 000
Travel Claims
General 24/7 International Helpline
| Emergency Telephone Line | +216 71 104 597 | +33 437 372 898 |
| Assistance Via WhatsApp | +216 29 677 276 |
| afrcosiam@mapfre.com |
We take an objective view of our customers’ needs. We are solution-oriented and have a single priority that is meeting our customers’ expectations and building their trust and confidence in us. Behind every policy, we write is our commitment to deliver quality and value.
Our unique strengths in claims lie with the expertise, excellence in customer service and quick claims settlement process.
Our claims professionals have specialized expertise by line of business and product, so we assign your claims to the right expert who can resolve it as efficiently as possible.
We are committed to putting our customers first in every interaction, decision, and solution we deliver. By understanding their needs and anticipating their challenges, we create personalized, seamless experiences that add real value.
Gain a deeper understanding of evolving customer needs, market trends, and emerging risks, from environmental factors, political issues and cyber threats to shifting personal needs to help you make informed decisions and build resilient insurance solutions.
We dedicate each claim to an expert who will give your claim the attention it deserves. Click the button below to access our claim forms
Claim FormWe take pride in claims management expertise grounded on a stable financial foundation, which has enabled our commercial and personal insurance customers to manage virtually any risk with comfort and confidence.
Our claims team comprises hands-on professionals working within an ICT-enabled environment to ensure accuracy and speed. This allows us to manage claims by drawing on local experiences, first-hand knowledge of risks, Insurance Contracts, business practices, as well as legal and regulatory issues.
We take pride in our efficient and unmatched claims settlement process. Claims of up to Ksh300,000 are fully processed within three working days, provided all required supporting documents are duly submitted.
To further enhance convenience for our motor policyholders, we offer a drive-in assessment facility for vehicles with minor damage. Located on the lower ground floor of our head office at Eden Square Complex, Chiromo Road, Westlands, this facility allows for on-the-spot damage assessment and issuance of a repair cost estimate. Once assessed, motorists are referred to one of our approved garages to carry out the repairs—no further negotiation required.
This service is available to all our motor policyholders and is designed to ensure a smooth, fast, and hassle-free repair experience.
All accidents however trivial should be reported to the Company whether you intend to claim or not
This is the first amount payable by the insured in the event of a claim
Any accident involving death bodily injury must be reported to the Police immediately and a police abstract report obtained.
Ensure the incident is reported to the police station. A special effort should be made to obtain the name and address of the Third Party, his Insurance and any witnesses. Even if your vehicle is not damaged, ensure you make a report to your insurance company.
If you are in possession of a camera, it could be of material assistance and is advisable to photograph the scene of the accident. A sketch plan will be required on the Report of Accident Form.
In the event of an accident do not admit liability to any Third-Party Claimant or Witness or anyone acting on behalf of a possible Claimant but obtain full particulars including names and addresses of all witnesses and forward this information at once to us
In the event of your receiving any communication from a Third Party or his representative, this must be passed unanswered to the Company for attention on your behalf
In the event of an accident or breakdown do not leave your vehicle unattended without proper precautions being taken to prevent further damage or loss. Should you drive the vehicle following an accident there is no cover in respect of any aggravation of the damage
Please look out for the advertisement on the dailies between the 15th to the 20th of every month. We have an online public auction through our licensed auctioneers, once every month.
Call, email NCBA Insurance! Once you’ve notified us, we will assign an adjuster to your claim, and they will reach out to you to discuss the claim within one business day
It’s important to keep everything until you have a chance to speak to your adjuster. First, take photographs of the damaged property and make a list of the property, including each item’s name, brand/make/model, age, and value. Receipts are always helpful if you have them, especially if an item is newer or higher value.
Report the matter to the police and get a police abstract. Make a list of the property, including each item’s name, brand/make/model, age, and value. Receipts are always helpful if you have them, especially if an item is newer or higher value
Emergency Telephone Line: +33 437 372 898
Assistance via WhatsApp: +216 29 677 276
afrcosiam@mapfre.com
